Effective Date: October 05, 2025
Last Updated On: October 05, 2025
This website is owned and operated Emma-Louise Grinsted of 23 South Road, Swanage, Dorset, BH19 2QR, United Kingdom.
Terms such as “I”, “me”, “my” and “we” and the names Elouisa and elouisa.art all refer to me, Emma-Louise Grinsted, where they are used in this policy.
By using my website as customer, you agree to be bound by the terms and conditions of this policy.
I reserve the right to change this delivery information at any time and it is your responsibility to check before placing an order.
Please also read my Terms & Conditions, Refunds & Returns, Privacy Policy and Cookie Policy to make sure that everything is covered!
Delivery charges
Costs for delivery are charged at a flat rate of £5 per order.
International delivery
I’m afraid that I currently only ship to the UK.
Carrier
All items are currently sent using Royal Mail Tracked.
Dispatch & Delivery timescale
I try to dispatch all UK orders within 3-5 working days of the date on which the order was placed.
I run my company alone, so during busy periods my dispatch time may be longer. If you do need anything in a hurry, please get in touch and I’ll do the very best I can to get it to you quickly.
I can’t be held responsible for Carrier delays or delivery failure beyond my control.